TEACHERS SERVICE COMMISSION
INTERNAL MEMO
TO: REGIONAL DIRECTORS
COUNTY DIRECTORS
REF: TSC/PACS/DO/CA/14/VOL.1
DATE: 8TH APRIL, 2025
CUSTOMER AND EMPLOYEE SATISFACTION SURVEY
The Commission plans to conduct a customer and employee satisfaction survey as a significant activity scheduled for the Financial Year 2024/2025.
Feedback from this survey will be useful in re-engineering its processes to improve service delivery.
The survey will target all teachers employed by the Commission, Secretariat Staff and some selected Stakeholders.
Methodology
The feedback shall be obtained through the use of structured questionnaires that will be administered online through employees’ official emails and also through sharing a link to employees T-pay Platform.
Period
The Commission shall be open to responses for one month with effect from 9th April 2025 to 9th May 2025.
In this regard, you are required to: –
i) Communicate this to all the Teachers and Secretariat Staff in your region to attract maximum participation in the survey;
ii) Assure the respondents that their feedback will be treated with confidentiality since no identification details will be obtained during the survey;
iii) Facilitate technical support through the County ICT officers to support respondents who may face challenges in accessing the online tools.